Returns

All orders have been thoroughly checked prior to shipping.  

In the event that your order arrives damaged / defective in anyway please email us immediately – info@essentialbeautyco.com.au 
We will require your order number and an attached photo so we can process this faster for you

• All returns must be received within 30 days of the purchase date
• The item must be unused and in the same original condition that you received it. This includes the original packaging, including: charging cable, protective foam and film strip
  We reserve the right to deny any item that does not meet these requirements
• We only replace items if they are defective or damaged upon delivery, general wear and tear will not be eligible
• Refunds will only be accepted if the item is unused, in the original packaging and within 30 days of the purchase date
• We will require a receipt or proof of purchase to finalise your return 

Once we have received and inspected your return, we will notify you if this was approved via our requirements.
If you receive a refund, please note that it may take some time for your bank / credit card company to process. All shipping costs for returns and refunds are the responsibility of the customer and are non refundable.